Privacy Policy

Fresh Springs Medical Services - Protecting Your Health Information

Last Updated: January 15, 2025

1. Introduction

At Fresh Springs Medical Services, we are committed to protecting the privacy and confidentiality of our patients' personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our hospital or use our services.

2. Information We Collect

Personal Information

Full name, date of birth, and contact details
Government-issued identification numbers
Health insurance information
Emergency contact information

Health Information

Medical history and treatment records
Laboratory test results and diagnostic reports
Medication prescriptions and allergies
Insurance claims and billing information

3. How We Use Your Information

Medical Purposes

• Providing medical treatment and care
• Coordinating with healthcare providers
• Managing prescriptions and medications
• Scheduling appointments and follow-ups

Administrative Purposes

• Processing insurance claims
• Billing and payment processing
• Quality improvement programs
• Legal and regulatory compliance

4. Information Sharing & Disclosure

We may share your information only in the following circumstances:

✓

With other healthcare providers involved in your treatment

✓

With insurance companies for claim processing

✓

When required by law or legal proceedings

✓

For public health activities and research

5. Data Security

We implement robust security measures to protect your information:

🔒Encrypted electronic medical records

👥Limited access to authorized personnel only

📱Secure data transmission protocols

🏥Physical security for paper records

6. Your Rights

Right to Access

Request copies of your medical records

Right to Correction

Request amendments to inaccurate information

Right to Restrict

Limit how we use or disclose your information

Right to Complain

File complaints about privacy violations

7. Contact Us

Privacy Officer

Email: freshspringsmed@gmail.com, freshspringsinvest@gmail.com

Phone: +234 803 2507 418

Hospital Address

Fresh Springs Medical Services

Plot 1365, Abba Kyari Close, Apo Legislative Quarters Zone E, Gudu, Abuja

Policy Updates

We may update this privacy policy periodically. Significant changes will be communicated through our website notices or direct communication with patients.